Please include your order number and the email address used during checkout when contacting us. These details help our team locate and review your purchase more efficiently.

If a hygiene product arrives damaged or defective, your order is incomplete or incorrect, or an item is materially different from its product description, please contact us promptly.

Please include:

• Your order number.
• A clear description of the issue.
• Relevant photographs or videos, where appropriate.
• A photograph of the shipping label and exterior packaging.

After an issue has been reviewed and confirmed, we will provide an appropriate replacement, reshipment, refund, or return solution at no additional cost for an error attributable to us.

Please contact customer support before shipping any merchandise back to us.

Do not automatically send returns to our registered business address. Once your return request has been reviewed and approved, customer support will provide the appropriate return destination and instructions.

We aim to respond to customer inquiries within 24 hours. Requests requiring investigation with a shipping carrier, payment provider, fulfillment partner, return facility, or another relevant service provider may require additional review time.

Customer service is available 8:00 AM – 10:00 PM Daily.